Unless the item is damaged upon delivery or faulty, any framed or personalised print or original (including commissions) is non-returnable and a refund cannot be offered. This is because the frames and any personsalised prints are made to order. Please double check for typos before ordering.All other Items
We are not able to refund any return postage charges. You are responsible and liable for the return carriage charges and we recommend that adequate insurances are put in place as we cannot accept liability and/or responsibility for an item lost in transit to us during the return.
How to return
You will receive confirmation of your request and the address to send it to.
Parcels are returned at your own cost. We strongly recommend you obtain a free certificate of postage from the Post Office and adequate insurances are put in place as we are only responsible for your parcel once it has been received into our store. We cannot accept liability and/or responsibility for an item lost in transit to us during the return. Items lost in transit will not be treated as returned.
Please enclose with your return, written confirmation of whether the item is for a refund or exchange.
Please email: firstname.lastname@example.org to receive an address to return your items to.
Goods Damaged In Transit
In the event of a product being damaged on receipt, please notify us immediately (or no later than 7 days) via email and include pictures of the issue. Then send it back to us for inspection. If this action is not carried out and reported within 7 days it will be deemed that the Buyer has accepted the Goods.
Under no circumstances must a product be used/hung when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement product or refund can be issued, the product must be returned for our inspection.
All postage and packaging fees will be reimbursed for valid damage claims.