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SHIPPING & RETURNS

I currently ship to the UK, Europe and USA.

All orders are shipped with UPS apart from UK orders of cards and unframed 6x8inch prints using Royal Mail.

Frames are available for customers shipping to the UK ONLY. If you are shipping to the EU or USA and add one to your order, I will refund you the frame cost and ship your order as ordinarily supplied, with a mount and backing board.

DISPATCH & DELIVERY TIMINGS

- Originals, cards and mugs: please allow 2-3 working days for dispatch and 3 for UK delivery unless otherwise stated in product description.

- Prints: please allow 7 working days for dispatch and 3 for UK delivery. I will always aim to ship sooner than that but as a small business, I make prints on demand and due to Covid-19, things have been taking a little longer!

Please make sure you can provide an address where your delivery can be signed for to avoid delay, loss or damage.

Shipping prices are calculated at checkout. Note: shipping is FREE for orders over £250.

LAST CHRISTMAS ORDERS TO GUARANTEE DELIVERY: 13 Dec (Prints), 16 Dec (everything else)

RETURNS
I cannot offer returns at this point. However in the unlikely event that goods are damaged in transit, please contact me at esmayluckart@gmail.com and I will aim to resolve the issue as soon as possible!
Regarding originals, most of them have occasional paint splashes and marks as a result of my painting process. As mentioned in the product descriptions, please see the close ups and zoom in on images before purchase to make sure you don't mind these! If you would like more images, please contact me at esmayluckart@gmail.com